Frequently Asked Questions
Frequently Asked Questions (FAQ)
1. What services does Calm Cove Home Care Agency provide?
We offer a variety of non-medical and skilled home care services, including:
- Personal Care: Assistance with bathing, grooming, dressing, and mobility.
- Companion Care: Emotional support, social engagement, and help with light housekeeping.
- Skilled Nursing Services: Wound care, IV therapy, medication management, and more.
- Specialized Care: Diabetic care, post-surgical care, catheter and ostomy care, chronic disease management, and pain management.
2. How do I know if home care is the right option for my loved one?
Home care is ideal for individuals who wish to stay in their homes but need assistance with daily tasks or medical care. We offer assessments to determine if home care is a suitable option for your loved one.
3. Are your caregivers certified and background-checked?
Yes, all of our caregivers are carefully vetted, undergo thorough background checks, and hold the required certifications. They also receive ongoing training to ensure they provide the highest quality care.
4. Is home care covered by insurance or Medicare?
Some services may be covered by insurance, Medicaid, or Medicare, particularly skilled nursing care. Our team can assist in determining coverage and navigating the paperwork.
5. How is the care plan created?
We work closely with the client, their family, and healthcare professionals to create a personalized care plan based on the client’s specific needs and preferences. Care plans are reviewed regularly and adjusted as needed.
6. What are the hours of service?
We provide care 24/7, including weekends and holidays, with flexible scheduling options based on your needs.
7. Can I change the caregiver if I’m not satisfied?
Yes, client satisfaction is our top priority. If you are not comfortable with your caregiver, we will work with you to find the right match.
8. What is the process for getting started with Calm Cove Home Care?
To get started, simply contact us for a free consultation. We will discuss your needs and schedule an in-home assessment to create a tailored care plan for you or your loved one.
9. What safety protocols do you follow, especially during COVID-19?
We prioritize the safety of our clients and caregivers. Our caregivers follow all recommended health and safety guidelines, including wearing PPE, practicing hand hygiene, and adhering to social distancing when appropriate.
10. Can services be adjusted over time?
Yes, care plans can be adjusted as the needs of the client change. We aim to provide flexible care that evolves with your loved one’s condition.
11. How do I pay for home care services?
We accept various payment methods, including private pay, insurance, long-term care insurance, and Medicaid. Our team will assist in discussing payment options and creating a plan that works for you.
12. What areas do you serve?
Calm Cove Home Care Agency provides services in Columbus Ohio, and surrounding areas.
13. Can I get help with medication management?
Yes, our skilled nursing services include medication management, ensuring that clients take their medications correctly and on schedule.
14. How often do caregivers visit?
Visits are scheduled based on the needs of the client. This can range from a few hours per week to full-time, live-in care. We customize schedules to meet your needs.
15. How do you handle emergencies?
Our caregivers are trained to handle emergencies, and we have 24/7 on-call support to provide assistance whenever needed. We also ensure that emergency protocols are part of every care plan.